Refund & Cancellation Policy

Last updated: 26 August 2026

Full refund window

You receive a full refund of your advance payment when you cancel:

  • at least 6 hours before a weekday session (Monday–Friday), or
  • at least 24 hours before a weekend session (Saturday or Sunday).

The cancel page linked from your confirmation email tells you exactly whether your booking is still within the full-refund window.

Late cancellations and no-shows

Cancellations made after the above windows, and no-shows, are non-refundable. The slot cannot be resold at that point and the staff time reserved for you cannot be recovered.

If you cancel late but still want to visit us, we will do our best to move you to a later open slot on the same day at no extra advance charge — subject to availability and staff discretion.

How to cancel

Two ways, whichever suits you:

  • Click the cancel link in your confirmation email. It opens a page that confirms your slot and refund status before you cancel.
  • Call +91 89256 66211 during our operating hours (11:00–22:00 weekdays, 10:00–22:00 weekends). Have your booking id (TA-XXXXXX) ready.

How refunds are processed

Refunds are issued to the original payment method through Razorpay. In our system the refund is initiated within one business day of your cancellation. Razorpay typically credits the amount back to your account within 5–7 business days, depending on your bank or UPI provider. The final leg is outside our control.

If we cancel

If we have to cancel a session for any reason on our side — equipment issue, power failure, illness on the team — you get a full refund of the advance and, at your choice, a free rescheduled slot within 30 days.

Partial-play situations

If a session is cut short after it has begun due to a fault on our side, we will pro-rate the refund based on the time you did not get to play. If a session is cut short because a player is behaving unsafely, no refund is due for the remainder.

Questions

Anything unclear? Email admin@tesseractarena.com with your booking id and we'll get back to you within one business day.